This one or two day course is delivered onsite and looks at key business development and selling skills with a view to applying these in practice. Providing delegates with the key communication skills of effective listening and questioning and how to deal with objections and gain commitment.

Region: UK
Delivery: Classroom
Role: Manager/Senior Manager, Supervisor
Competence: Business Improvement
Sector: Chemicals, Composites, Downstream Petroleum, Explosives, Industrial Biotechnology, Medical Biotechnology, Medical Devices, Pharmaceuticals, Polymers, Signmaking
Course Code: BUI-002
The Business Improvement diploma covers the Gold Standard skills at level 2. Practitioners will be able to identify solutions to problems, standardise operations or seek improvements to processes. The qualification covers a wide variety of lean techniques but a set of relevant Gold Standard techniques has been identified for learners.

Region: UK
Delivery: Classroom
Role: Technician, Operator
Competence: Business Improvement
Sector: Chemicals, Downstream Petroleum, Explosives, Pharmaceuticals, Polymers, Signmaking, Industrial Biotechnology
Course Code: BUI-004
The Business Improvement diploma covers the Gold Standard skills at level 3. Practitioners will be able to identify solutions to problems, standardise operations or seek improvements to processes. The qualification covers a wide variety of lean techniques but a set of relevant Gold Standard techniques has been identified for learners.

Region: UK
Delivery: Classroom
Role: Engineer, Supervisor, Technician, Laboratory Technician, Manager/Senior Manager
Competence: Business Improvement
Sector: Chemicals, Downstream Petroleum, Explosives, Industrial Biotechnology, Pharmaceuticals, Polymers, Signmaking
Course Code: BUI-005
This qualification will provide recognition for those employees who are leaders of business improvement techniques that will improve business productivity and reduce waste. Practitioners will be able to identify solutions to problems, standardise operations or seek improvements to processes.

Region: UK
Delivery: Classroom
Role: Manager/Senior Manager, Supervisor
Competence: Business Improvement
Sector: Pharmaceuticals, Chemicals, Composites, Industrial Biotechnology
Course Code: BUI-006